FAQ

Which Areas do you ship to?

We ship to the United States, Canada, Australia, New Zealand, Japan, Hong Kong, Singapore, and Macau.


Is shipping free for orders over $100 USD?
Yes, shipping is free for orders over $100 USD.


What is the shipping cost for orders under $100 USD?
$35 USD: United States, Canada, Australia, New Zealand
$23 USD: Japan, Hong Kong, Singapore, Mexico


How long does it take for an order to be delivered after completion?
Orders are shipped within 24 hours after completion, and delivery takes approximately 3 business days after shipping.


What is the return and exchange policy and procedure?
We have a 15-day return policy. You can request a return within 15 days after receiving your item. For the return to be accepted, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, please contact us at bily@bilykids.com.


What are the return and exchange fees?
$35 USD: United States, Canada, Australia, New Zealand
$23 USD: Japan, Hong Kong, Singapore, Macau

 


For more detailed information, please refer to the policy section at the bottom of our website.